VIDEO: Smart Behavior 5 Be Mindful (Create the Frame)

You have more control than you realize over the “optics” of how people see your messages.


WHAT YOU DO MATTERS.
 NOW MORE THAN EVER. 
YESENTIALS® THE ESSENTIALS OF YES. 
 
Behavior 5: Be Mindful (Why “Framing” is a Force Multiplier)
Today everyone in Business is feeling anxiety and confronted with risk, this behavior is about creating the appropriate framing to “presuade”  (curating and controlling the environment BEFORE you make a request)–  and using the brain’s fastest trigger, which scientists call Perceptual Contrast. This concept underlies all the behavioral shortcuts from behavioral psychology referred to as “cognitive biases.”  

 

You have more power than you realize to change the outcomes of your client interactions by intentionally creating the cues in the environment that will lead to those positive outcomes.   Continue reading

VIDEO: Smart Behavior 4 Be Collaborative (We Like You, We Got Your Back)

 
YESENTIALS® Behavior 4: Be Collaborative 
(We Like You and We Got Your Back) with Dean Minuto

WHAT YOU DO MATTERS. NOW MORE THAN EVER. 

YESENTIALS® THE ESSENTIALS OF YES. 
 
Behavior 4: Be Collaborative 
Today everyone in Business is feeling anxiety (“I’m hanging in there,” they say) and feels confronted with risk daily. Now more than ever they need to know that they are not alone.  And this behavior, which is about manifesting to people that “We got your back“, is really rooted in how humans perceive kindness and inclusion, teamwork  and participation. 

VIDEO: Smart Behavior 3 Make a Difference (Be the Solution)

YESENTIALS® Behavior 3 Make a Difference (Be the Solution) 


WHAT YOU DO MATTERS. NOW MORE THAN EVER. 
YESENTIALS® THE ESSENTIALS OF YES. 
Behavior 3: Make a Difference (Be the Solution)


Can you pass the Napkin Test?
What are the Behaviors that are essential to your PERSONAL SUCCESS and the success of your ORGANIZATION in today’s environment? Smart Is as Smart Does. 
 
Smart Leaders, make Better Decisions and achieve Extraordinary Results and they place Making a Difference at the center of everything they do– and they follow a process to achieve that Outcome.
 
I outline a simple process in this video– so simple you and your Team can use it on the back of a bar napkin to optimize your customer experience.   Continue reading

VIDEO: Smart Behavior 2 Be Curious (Voice of the Customer)

 
YESENTIALS® Behavior 2 Be Passionate about Voice of Customer
Be Curious (with Dean Minuto)
WHAT YOU DO MATTERS. NOW MORE THAN EVER. 
YESENTIALS® THE ESSENTIALS OF YES. 
Behavior 2: Be Curious. 
 
What are the Behaviors that are essential to your PERSONAL success and the success of your ORGANIZATION in today’s environment? Smart Is as Smart Does. 
 
Smart Leaders, make Better Decisions and achieve Extraordinary Results and they include the Voice of the Customer in everything.  Continue reading

VIDEO: Smart Behavior 1 Be Fanatical about Responsiveness

YESENTIALS® Behavior 1: Be Fanatical about Responsiveness

 

WHAT YOU DO MATTERS. NOW MORE THAN EVER. 
YESENTIALS® THE ESSENTIALS OF YES. 
Behavior 1: Be Fanatical about Responsiveness. 
 
What are the Behaviors that are essential to your PERSONAL success and the success of your ORGANIZATION in today’s environment? Smart Is as Smart Does. 
 
Smart Leaders, make Better Decisions and achieve Extraordinary Results and they are Fanatical about Responsiveness.  Continue reading

INVITE: SUMMER Deep Dive with Dino, Learning and Earning.

Deep Dive, 3 hour live Workshop with Dean Minuto

Starting Different™ Brain Essentials

YESCALATE® GET TO YES FASTER®

First Workshop in Summer Series 

Thursday, July 9th from 1pm EST to 4pm EST


Invite from Dino:
“This is a series of 3 hr YESCALATE® live workshops for my clients and Vistage Members who want their Teams to see the updated Half-Day version of YESCALATE® GET TO YES FASTER® which received the Vistage Speaker of the Year Award. I deliver these limited attendee workshops at various times each summer to allow for personal interaction and follow up, and limit attendance to 20 participants. Last week’s Vistage Groups have first dibs on registration– the fee is $495 per participant or $8750 if a single firm would like to book a private version or a series of Keynotes over the web, for as many people as you would like.”
LEARNING is the seed of EARNING

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VIDEO! Well, on a bad day… You can still do these 3 things

“Have mercy baby, I am descending again…”
When I feel myself sinking, 
I look in the mirror and ask myself:
 
“Who can I DO SOMETHING FOR today?”

What can I do that is Quadrant 1…

High Gain and Low Pain

There are ALWAYS 3 LITTLE THINGS that are BIG THINGS that I can do for my friends…
“Daddy, the little things are the big things when the big thing is LOVE” – so said Devon (Birdie) at 5 years old.
 
Make a Recommendation, Make an Introduction, Pay a Compliment

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I honestly didn’t know what to do…

I thought about cancelling.  I mean, that’s always an option– just giving up. Send out a note, that says:
“This week gutted me, I’m overwhelmed.”


What possible difference can one Speaker cancelling one Webcast make, right? I mean really, in the midst of ALL THIS…
 
I honestly didn’t know what to do.
So I did what most guys of a certain age do– especially most Italian guys of exactly my age– I lit up a cigar and I went for walk… and I prayed.  And when I was done praying, I just listened. 
 
And I heard the voices of the great friends I have interviewed over the last ten weeks… all experts that I love, who can make a difference in times of change and disruption.

Continue reading