|YESENTIALS® Behavior 1: Be Fanatical about Responsiveness
WHAT YOU DO MATTERS. NOW MORE THAN EVER.
YESENTIALS® THE ESSENTIALS OF YES.
Behavior 1: Be Fanatical about Responsiveness.
What are the Behaviors that are essential to your PERSONAL success and the success of your ORGANIZATION in today’s environment? Smart Is as Smart Does.
Smart Leaders, make Better Decisions and achieve Extraordinary Results and they are Fanatical about Responsiveness.
The old-time sales trainers would say “Time kills all deals“.
And today we know that there is brain science that explains the value of fast response– and lowering what scientists call “friction”.
The quicker your response the lower the cognitive costs of the exchange. They say the devil is in the details. Well so are the better angels of our best behavior – they want us to be in quadrant one of the Customer Brain GPS (Gain Pain Scale) that I share in this video.
The better angels want us to make more of a difference and to make people’s lives easier.
On Sundays each week I will send you one of the YESENTIALS® to focus on yourself and with your team during the week– the behaviors that can optimize your customer’s experience and your Team’s results.
Consider how focusing on one each week can lead to exponential improvement over time– as it did for Ritz Carlton over the last decades and Ben Franklin in the 1700’s.
Remember the math:
“IMPROVE 1% A WEEK AND IN 70 WEEKS YOU ARE TWICE AS GOOD.”
My Goal with these VIDEOS is to contribute something ‘Utile et Dulce’ as the ancients said, both Useful and Pleasing; I have planned them as twenty 5 – 10 min videos from me on the topic of my next book and workshop series, titled Starting Different™– which will focus on how Teams and Individuals can change and achieve exponential improvement through a simple process (using brain science).
They workshops are available for live virtual delivery– and I have been delivering 2-3 a week for Corporate Teams and Associations around the world.
The discussion topic– really one word: change– is not only eternal but extremely timely in today’s time of disruption. The behaviors around change and leading an exceptional life have been a topic of conversation since ancient times– and certainly top of mind for great thinkers and researchers from Franklin to Fogg (Ben Franklin had a behavioral change program in the 1700’s for himself, and BJ Fogg is the founder and current head of the Behavioral Design Lab at Stanford University). I believe everything in our lives and in science and art has prepared us to contribute to people while they are navigating this time of massive change.”- Dean Minuto
With your success in mind,