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What Do You Accept?
…what are the MAPS that guide you?
“MAPS” as in
Minimum
Acceptable
Performance
Standards
Two days ago, on the phone, a friend said
“We get what we Deserve.”
And I disagreed.
That’s the best part about having
Vistage Speakers, Members and Chairs
as friends …
We can respectfully disagree…
… and both learn from the dialogue.
Let’s change one word:
Rather than “We get what we Deserve.”
Let’s say, “We get what we Accept.”
Something I have observed
over the last 25 years
when I perform assessments
of sales organizations:
high-performing organizations have
made MAPS for what they will accept
sub-optimized sales organizations
have no MAPS for what they will accept.
MAPS is the acronym I use in the
YESCALATE® Performance System for
Minimum Acceptable Performance Standards
A few of the 54 questions I ask in my assessment:
What are the MAPS you have in place?”
What do you Accept as Minimums?
How do you show them Visually each Month?
Human beings make maps to guide them
on Journeys.
Whether it is our Professional Journey
to be profitable in our sales results
Or our Personal Journey
to make a difference in our kid’s lives
we all would benefit by having MAPS
to guide us along the way.
As James Allen wrote:
“They Themselves are Makers of Themselves.“
The choices we make along our Journey
will determine where we end up.
Personal Example
15 years ago I did not choose to accept:
“Father’s don’t deserve fully-shared custody
of daughters.”
I did accept my Responsibility to be a Dad,
asked for and was granted shared custody
and I worked every day, every other week,
for the next 15 years to earn the
exceptional relationship that
my 19 yr old daughter and I now share.
The Outcome (our relationship today)
is the direct result of what
I chose to Accept and Not Accept
over the last 15 years.
And as part of setting my Personal MAPS
Clients learned that I chose
to not accept Speaking Engagements
every other week as those were
Devon & Daddy Weeks.
And the interesting thing?
because of my choices.
And those who didn’t?
Well… do you remember my
Some clients you don’t want.
When you have clear metrics and MAPS
you make choices that align your beliefs
with optimizing your performance.
Whether the metric is the
average number of calls one of your Reps
takes each month in your call center or
the number of Talks a Vistage Speaker
can afford to take on in a year…
The bottom line is
We don’t “Get what we Deserve.”
We “Get what we ACCEPT.”
