|
|
YESENTIALS® Behavior 2 Be Passionate about Voice of Customer
Be Curious (with Dean Minuto) |
WHAT YOU DO MATTERS. NOW MORE THAN EVER.
YESENTIALS® THE ESSENTIALS OF YES.
Behavior 2: Be Curious.
What are the Behaviors that are essential to your PERSONAL success and the success of your ORGANIZATION in today’s environment? Smart Is as Smart Does.
Smart Leaders, make Better Decisions and achieve Extraordinary Results and they include the Voice of the Customer in everything.
The better angels want us to make more of a difference and to make people’s lives easier.
On Sundays each week I will send you one of the YESENTIALS® to focus on yourself and with your team during the week– the behaviors that can optimize your customer’s experience and your Team’s results.
Consider how focusing on one each week can lead to exponential improvement over time– as it did for Ritz Carlton over the last decades and Ben Franklin in the 1700’s.
Remember the math:
“IMPROVE 1% A WEEK AND IN 70 WEEKS YOU ARE TWICE AS GOOD.”
My Goal with these VIDEOS is to contribute something ‘Utile et Dulce’ as the ancients said, both Useful and Pleasing; I have planned them as twenty 5 – 10 min videos from me on the topic of my next book and workshop series, titled Starting Different™– which will focus on how Teams and Individuals can change and achieve exponential improvement through a simple process (using brain science).
