|YESENTIALS® Behavior 3 Make a Difference (Be the Solution)
WHAT YOU DO MATTERS. NOW MORE THAN EVER.
YESENTIALS® THE ESSENTIALS OF YES.
Behavior 3: Make a Difference (Be the Solution)
|Can you pass the Napkin Test?
What are the Behaviors that are essential to your PERSONAL SUCCESS and the success of your ORGANIZATION in today’s environment? Smart Is as Smart Does.
Smart Leaders, make Better Decisions and achieve Extraordinary Results and they place Making a Difference at the center of everything they do– and they follow a process to achieve that Outcome.
I outline a simple process in this video– so simple you and your Team can use it on the back of a bar napkin to optimize your customer experience.
The better angels want us to make more of a difference and to make people’s lives easier.
On Sundays each week I will send you one of the YESENTIALS® to focus on yourself and with your team during the week– the behaviors that can optimize your customer’s experience and your Team’s results.
Consider how focusing on one each week can lead to exponential improvement over time– as it did for Ritz Carlton over the last decades and Ben Franklin in the 1700’s.
Remember the math:
“IMPROVE 1% A WEEK AND IN 70 WEEKS YOU ARE TWICE AS GOOD.”
My Goal with these VIDEOS is to contribute something ‘Utile et Dulce’ as the ancients said, both Useful and Pleasing; I have planned them as twenty 5 – 10 min videos from me on the topic of my next book and workshop series, titled Starting Different™– which will focus on how Teams and Individuals can change and achieve exponential improvement through a simple process (using brain science).
The discussion topic– really one word: change– is not only eternal but extremely timely in today’s time of disruption. The behaviors around change and leading an exceptional life have been a topic of conversation since ancient times– and certainly top of mind for great thinkers and researchers from Franklin to Fogg (Ben Franklin had a behavioral change program in the 1700’s for himself, and BJ Fogg is the founder and current head of the Behavioral Design Lab at Stanford University). I believe everything in our lives and in science and art has prepared us to contribute to people while they are navigating this time of massive change.”- Dean Minuto
With your success in mind,